Frequently Asked Questions
Find answers to common questions about our gear and services
How do I determine the right size for technical footwear?
We recommend measuring your foot in centimeters and referring to our specific brand size charts. For hiking boots, many customers prefer a half-size larger to accommodate thicker socks.
Are your survival jackets waterproof or water-resistant?
Most of our outerwear features a DWR (Durable Water Repellent) coating or a Gore-Tex membrane. Please check the specific product specifications for the waterproof rating.
Do you offer a warranty on heavy-duty gear?
Yes, all Survival Clothing & Footwear products come with a 1-year manufacturer warranty against material and workmanship defects.
How should I clean my technical apparel?
To maintain performance, we recommend machine washing on a cold, gentle cycle with tech-wash detergent and air drying away from direct heat.
Can I change my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact support within 1 hour of placement to request any modifications.
Do you restock out-of-stock seasonal items?
Core essentials are restocked regularly. For limited edition survival gear, we recommend signing up for back-in-stock notifications on the product page.